‘Making the right choice’

In today’s market place deciding upon a reliable and efficient service provider can be the difference between success and failure!

Making the wrong decision can be costly to say the least, but more importantly it can taint a customers expectations and damage a high profile brand name!

Now more than ever before, it is essential to make sure your choice of service provider complements your business by aligning itself with your strategic values to become an extension of your organisation.

‘Reasons for being!’

For many years now, clients requiring outsourced services have been faced with a daunting proposition!

This dilemma normally involves the client making a painful choice between absorbing the financial costs associated with setting up a new ‘in house’ resource or alternatively contracting out work to an unknown entity -

‘The Sub Contractor!’

To resolve this difficult situation ‘The Total Support Group’ (TSG) was specifically formed to provide prospective clients with a third proposition, which enables them to secure the more specialised/ non core services that they seeking -

‘The Service Partner!’

‘Selecting TSG as an approved Service Partner’

Clients no longer need to worry about administration time and management costs associated with setting up regional subcontractor networks across the country to support national contracts.

The Total Support Group represents an established resource that provides clients with an effective service solution for a broad range of commercial contracts/ projects.

The TSG service network enables clients to gain swift access to a large scale a technical resource, which is capable of supporting contracts/ projects on a truly national basis.

Diversity & Flexibility

While TSG members already posses a wealth of knowledge and experience in a number of specialist fields (illustrated), it is always important to remain focused on understanding a clients specific requirements and meeting their expectations.

Listening to a client’s actual needs is therefore fundamental to the TSG business philosophy and means that in some scenarios new technical skills/ procedures may need to be adopted to undertake work in a professional manner.

Working in partnership with its commercial clients, TSG has the flexibility to develop and introduce new skill sets to ensure that it is always capable of supporting a clients more diverse needs!

Equipment Installation

An increasing percentage of clients are now starting to outsource product installation type services (Browngoods, EPOS etc) to a professional service partner to minimise the costs associated with product logistics and fleet management.

With this in mind the TSG service solution provides clients with a national installation resource, which capable of undertaking large-scale contracts in a cost effective manner.

The TSG service network currently incorporates over 125 professional installation teams who are managed on a day-to-day basis through a network of 6 regional offices situated across the country.

This robust infrastructure allows clients to pre despatch equipment to a local TSG warehouse facilities prior to installation to reduce the need for in house storage capacity and the pressures related to JIT next day SLA’s